Website Udrive
Car Rental Services in UAE
Udrive United Arab Emirates is hiring actively for the position of Customer Service Representative in Dubai. See the job requirements, salary, benefits and submit your job application online. Udrive
Job Objective:
As a Customer Services Rep, you’ll manage both incoming and outgoing calls to address customer questions, concerns, and service-related issues. You will actively listen to callers, provide accurate solutions, and strive to exceed performance targets. The role involves documenting interactions, identifying call trends, and ensuring each customer’s concern is resolved efficiently.
Key Responsibilities:
- Handle inbound and outbound calls to address inquiries and complaints.
- Offer effective solutions, ensuring customers feel supported and valued.
- Engage in active listening, clarify details, and de-escalate complaints as needed.
- Track and resolve customer issues through to completion.
- Use relevant software, databases, and tools correctly.
- Maintain and surpass call center metrics without compromising service quality.
- Log all call details in line with established protocols.
- Identify recurring call patterns and alert management.
Qualifications:
- Bachelor’s degree in business, Communications, or Marketing is preferred
- Fluent Arabic and English (spoken, written, and reading).
- Familiarity with RTA rules and regulations is a plus.
- At least one year of call center or customer service experience.
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Click the following button to start your Customer Service Rep job application at UDrive.
To apply for this job please visit udrive.freshteam.com.