This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.
Job Responsibilities:
- To specify, implement, install and configure new front of the house guest facing hospitality applications assigned to analyst’s specialty area and ensure that the product meets the needs of the business, liaising with the IT Applications Manager, Project Manager and vendors where necessary.
- To provide on-going technical maintenance and usage support of assigned Hospitality applications in order to maintain their reliability and business benefits and liaise with vendors for support escalations.
- To provide additional functionality to the business by using the appropriate tool sets to enhance hospitality applications and develop reports, workflows, enhance features to maximise the business ROI, ensure the efficiency of service and provide enhanced services to associates/ambassadors.
- To provide second level support for specific applications hosted at business unit level.
- To analyse, define and implement interfaces between hospitality applications to provide integrated solutions.
- To identify, diagnose and rectify any number of problems affecting hospitality applications, which may emanate from software, hardware or the operating systems, in such a way that ensures minimum down time to the user whilst maintaining the integrity of the data.
Job Qualifications:
- Three-year college diploma or university degree in computer systems design or computer science, and/or 4 years equivalent work experience in Hospitality applications.
- Experience in handling hospitality application implementation projects.
- Be able to manage your own workload while working on multiple projects with multiple priorities where priorities and circumstances often change.
- The ability to communicate technical information in a non-technical language to users.
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