This role will be focused on the post-sales relationship with our top strategic customers, which will include growing adoption, ensuring retention, and identifying expansion opportunities while maintaining high levels of satisfaction.
Job Responsibilities:
- pend time equally between training customers and supporting customers.
- Work closely with the Account Team and Product Owners to find opportunities for new usage of OPIS solutions across organizational functions.
- Provide feedback on product enhancements
- Create, develop, and maintain client files and ensure questions are routed to the appropriate team member.
- Assemble documentation like services offered, policy or product summaries, presentations, etc. for clients.
- Coordinate information flow from client through the organization and back to the client.
Job Qualifications:
- 3-5 years of experience in a related function with direct customer advocacy and engagement experience in software post-sales activities
- Skilled at understanding a customer’s business issues and recommending appropriate solutions
- Strong client services orientation: listening, critical thinking, analytical skills, and a high degree of empathy
- Exceptional verbal, written, social and interpersonal skills, as well as expertise in building long-term strategic relationships
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